Shipping Policy
Last Updated: November 3, 2026
In brief: Standard shipping costs $0 with no minimum within the 50 U.S. states and Washington, DC. We estimate 1–2 business days to process and 2–4 business days in transit after dispatch, or 3–6 business days in total. These are estimates, not guaranteed delivery dates.
Where we can deliver
Our current Standard service covers all 50 states, including Alaska and Hawaii, plus Washington, DC. We do not offer delivery to other countries, U.S. territories or APO/FPO/DPO addresses. A PO Box depends on the item and available service; ask us before ordering. We do not promise a particular carrier. Enter a complete address and tell us promptly about a correction, although a change may be impossible once dispatched.
Processing and travel time
Processing begins after we accept the order and payment verification is complete. The 1–2 business day processing estimate is separate from the 2–4 business day transit estimate. Business days mean Monday through Friday, excluding U.S. federal holidays. Weather, carrier interruptions, peak volume and address problems can change arrival time. The 3–6 business day total is an estimate, not a delivery guarantee.
Tracking and delivery questions
We send tracking when it becomes available after dispatch. The first carrier scan may appear later; separately shipped items may have separate numbers. If tracking stalls or a package shows delivered but is missing, check the delivery location and address, then contact us so we can investigate.
When dispatch is delayed
If we cannot ship in the stated processing period, we will notify you of the revised estimate. You may accept that timing or cancel the unshipped order for a prompt refund to the original payment method. We will not apply a returned-item inspection period to an order that never shipped.
Costs and related policies
Standard shipping is free within our stated service area and has no order minimum. Applicable taxes and the complete order total appear before submission. For sending an item back, follow Refund Policy rather than mailing it to our correspondence address.
Email support@poemlux.com or call +1 (302) 437-2659. Our mailing address is 2000 Faulkland Rd, Wilmington, Delaware 19805, United States. It is for correspondence, not walk-in shopping, pickup or unapproved returns.